Santa's helpers are here.

My portraits are still being prepared

Return to the same browser you used at checkout. The order page checks progress automatically. If the image service takes longer than expected, use Check my order again. Payment is only considered received once verified with Square.

One or more portraits are missing

Download any completed pictures and keep your order reference. If some or all of the bundle cannot be provided, contact support. We can investigate whether we can finish the order or provide an appropriate remedy, including a refund where required by Australian Consumer Law.

I need a refund

Please tell us your order reference, the issue and which pictures you received. We'll review the order and the available remedy. We do not ask you to pay a second time to fix a failed order. Nothing here limits your rights under the Australian Consumer Law.

Square processes approved refunds to the original payment method. A refund's completion time depends on Square and the customer's financial institution. We don't request card details by email.

Privacy, downloads and AI images

ThinkSanta produces AI-generated composites, not photographs taken with an in-person Santa. Personal likeness and results may vary. Your uploaded photo is processed to generate the portraits and may be sent to our image-generation provider, OpenAI. Download access expires after 24 hours, and automated cleanup removes stored images on the next scheduled run. We separately retain limited transaction and accounting metadata as legally required; this does not include your photographs.